Account Support

General How-To for Users

• How do I create an account?
• How do I delete my account?

Pets I Found

• How do I mark a pet as found or safe at home, when I help reunite them with their owner?

Searching for Lost or Found Pets

• How can I tell if a pet has been marked as "reunited"?
• Where can I find a map displaying all community-reported lost and found pets?
• Where did the distance search option go?
• How can I view potential matches in a list format?
• How can I view all shelter locations in my area?
• Can I adjust the search radius on the map?

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My Pets

• How do I remove a pet? 
• How do I add a new pet to my account?
• How do I change my pet from "lost" to "safe at home"?
• How do I mark my pet as lost?
• How do I update my pet’s information?

Alerts for New Pet Matches

• Who can receive New Match Alerts?
• When should I expect to receive New Match Alerts for the pet I posted?
• What type of alerts to new matches should I expect to receive?
• Why am I not getting New Match Alerts via text or email?
• I see that New Match Alerts feature is in Beta, what does that mean?

Password Help

• How do I retrieve my password?
• How do I change my password?

My Contact Information

• Why doesn't Petco Love Lost display my contact information to other users?
• How do I update or change my email address?
• How do I update my contact information?

Messages

• Why can I no longer send messages to the person I was chatting with?
• How do I add images in a message?
• How do I locate my messages?