Found Pet Tips

"Inactive" Pets

• Why did I receive a notification about deactivating my found pet listing?
• My reported pet is no longer displaying on the Petco Love Lost site, what happened?
• How do I reactivate my pet listing?
• Why can’t I continue messaging the person about their pet listing?

Making Contact

• Why can I no longer send messages to the person I was chatting with?
• Can Petco Love Lost help me connect with an unresponsive Nexdoor or Neighbors user/post?
• I’ve messaged another user, but I’m not receiving a response, what do I do?
• How can I avoid scammers on platforms like Petco Love Lost?

Pets

• How do I add a description to my found pet listing?
• How do I remove a found pet from my account?
• How do I share found pet listings?
• How do I report a found pet?

Resources

• I found a pet, but I cannot hold onto them, what should I do next?
• What can I do to ensure the pet I found gets in the owners hands safely?
• Where can I learn more about lost pets and how to help them?
• What should I do if I find a deceased pet?

Matches

• Why can’t I see the image or comments associated with the Nextdoor post I just clicked on?
• What happens when I click on a pet with a Nextdoor or Neighbors label?
• What does the Nextdoor or Neighbors label on some of my match results mean?
• How do I update the pet I found once they have been reunited with their owner?
• How do I verify ownership of the pet when someone comes forward to claim?
• I think I found the pet’s family, how do I contact them?

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Photos

• Why should I add multiple images of the pet I found?
• How do I add multiple images to my "found pet" listing?
• What does it mean when it says "Add photos to found report" in my dashboard?
• What can I do if my photo won't upload or save?