When you find a pet and upload them as "found" on Petco Love Lost, the end goal is that the owner sees their pet, connects with you via messenger and you get that pet back home.
It is important to do what you can to make sure the person claiming to be the owner, is in fact this specific pet's owner. Here are some suggestions to assist you with the process of helping that pet get back home safely.
- Ask the “owner” to upload additional photos of the pet via Petco Love Lost messaging so you can see more photos that they have of the animal and ask them about any distinguishing behavior traits. You can compare the images & if they seem to have multiple images of the pet, it is likely theirs.
- If the owner says their pet is chipped, you can take the animal to get scanned to verify the owners name. This can be done by visiting your local shelter, vet office or Petco.
- If there are any distinguishing features on the animal you have in your care, you can ask the owner to verify. i.e what color is their collar, do they have any specific markings they can verify that may not be on the image (spots on back legs, coloration etc.), is a male neutered or intact etc.
- Another idea for meeting in person could be to ask the owner the name of the vet they take their pet to. You can coordinate meeting at the vet so the vet can verify the pet has been there before & you would be meeting on mutual grounds.
- If you are uncomfortable taking the animal to reunite them with the owner, for whatever reason, we recommend dropping off at a local shelter that accepts strays and let the owner know where the animal will be. The shelter will then likely require different proofs of ownership. (photos, vet records etc. )
Please note, these are just suggestions to help, but are not something that is required for a pet to be reunited with their owner. It is important to verify ownership, as many pets can look similar. If you need our assistance with this, please email lostandfound@petcolove.org and we will do what we can to help.
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