If you’re having issues uploading a photo of your pet, please review the following:
- the photo should be at least 300 x 300
- there should be just a single pet in the photo
- the pet should be forward facing/you should be able to see the pets face
- the less busy the background, the better
If the photo is blurry, or not in focus our system may have trouble locating a dog or cat in the image. If you get this error, we recommend trying a different photo.
If you are still experiencing issues, please email lostandfound@petcolove.org and we will help you get a photo added.
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