Lost Pet Tips

"Inactive" Pets

• Why can’t I continue messaging the person about their pet listing?
• How do I reactive my pet listing?
• My pet is no longer displaying on the Petco Love Lost site, what happened?
• Why did I receive a notification about deactivating my pet listing?

Pets

• How do I add a description to my lost pet listing?
• How do I remove a pet from my account?
• How do I change my pet from 'Lost' to 'Safe at Home'?
• How do I share lost pet listings?
• How do I update the search criteria/refine my search?
• How do I search for a lost pet?

See all 7 articles

Making Contact

• Why can I no longer send messages to the person I was chatting with?
• Can Petco Love Lost help me connect with an unresponsive Nexdoor user/post?
• What are some common signs of a scam?
• How can I avoid scammers on platforms like Petco Love Lost?
• Why shouldn’t I share my personal information?
• I’ve messaged another user, but I’m not receiving a response, what do I do?

See all 8 articles

Photos

• Why should I add multiple images of my pet?
• How do I add multiple images to my pet's lost report listing?
• What does it mean when it says "Add photos to lost report" in my dashboard?
• What can I do if my photo won't upload or save?

Matches

• Why can’t I see the image or comments associated with the Nextdoor post I just clicked on?
• What happens when I click on a pet with a Nextdoor or Neighbors label?
• What does the Nextdoor or Neighbors label on some of my match results mean?
• How can I prove my pet belongs to me when I find a potential match?

Resources

• How can I view all shelter locations in my area?
• Where can I learn more about lost pets and how to help them?