We are sorry to hear you have not heard back from the person you messaged. Please be sure that you have allowed sufficient time for the other user to have the opportunity to see and respond to your message.
While we understand your concern and worry about the pet, we want to make sure we allow them some time to get back to you, as they may be at work or away from their email/phone. If you do not hear back from them within 8 hours, please reach out to the Petco Love Lost team at lostandfound@petcolove.org and we would be happy to reach out on your behalf.
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