How do I retrieve my password?

Desktop: If you have forgotten your password, click on the purple Log In button on the top right side to sign into your account at the home page.

You will see a pop-up window. Click on the hyperlink Reset Password.

Another pop-up window will appear. Enter the email address associated with the account in order to receive the instructions on how to reset your password. Then click the purple Send Reset Link. A second pop up will appear confirming instructions will be sent to your email. 

Go to your email, and open the email from Petco Love Lost. Click on the blue hyper-link Reset Password to reset your password. A new tab will open, enter your new password twice for accuracy. When you are done, click on Change Password. The next screen will confirm your change.

Mobile: If you have forgotten your password, Click on the Menu Bar (three bars) on the top left hand side of your screen to get a menu of options. Click on the purple Login button.

The Log in pop-up window will appear. Click on Reset Password link under the large purple Log In button.

Another pop-up window will appear. Enter the email address associated with your account to receive the instructions on how to reset your password. Then click the purple Send Reset Link. 

Go to your email, and open the email from Petco Love Lost. Click on the blue hyper-link Reset Password to reset your password. A new tab will open, enter your new password twice for accuracy. When you are done, click on Change Password. The next screen will confirm your change.