How do I retrieve my password?

If you have forgotten your password, Click on the Menu Bar (three bars) on the top left hand side of your screen to get a menu of options. Click on the purple Login button.

The Log in pop-up window will appear. Click on Reset Password link under the large purple Log In button.

Another pop-up window will appear. Enter the email address associated with your account to receive the instructions on how to reset your password. Then click the purple Send Reset Link. 

Go to your email, and open the email from Petco Love Lost. (Be sure to check your SPAM Folder!) Click on the blue hyper-link Reset Password to reset your password. A new tab will open, enter your new password twice for accuracy. When you are done, click on Change Password. The next screen will confirm your change.