I’m having trouble uploading a photo. What do I do?

If you’re having issues uploading a photo of your pet, make sure the photo you are choosing is at least 300 x 300 or bigger. Also make sure that there is just a single pet/face in the photo and that the orientation of the photo is up right and the pet is looking forward facing. You’ll want to choose a photo that doesn’t have a busy background, so use your cropping/editing tools to slim down a picture to just the relevant part of the photo for the image recognition technology to use.